瑪麗醫院

After receiving the call from our staff, please come to the Death Documentation Office during office hours to collect the death documents.

Service	Location	Floor	Enquiry No.
Death Documentation Office	Block S	2/F	2255 3678

Service Hour

Monday to Friday	9:00am – 1:00pm and 2:00pm to 5:00pm
Saturday	9:00am – 1:00pm
No service on Sunday and Public Holiday, Typhoon No. 8 or above and Black Rainstorm Signal

Please present the following identity documents to the Death Documentation Office:

• Original Hong Kong identity document of the deceased
• Original Hong Kong identity document of the relative who will collect the deceased’s body

*For normal death cases, Death Documentation Office will typically issue the following documents:

• Medical Certificate of the Cause of Death
• Medical Certificate (Cremation) - if the body is to be cremated
• Body Collection Form

Note:

*Except for cases that are Death Reportable to the Coroner’s Court or requested for a clinical post-mortem examination:

Upon the patient’s passing, the body will be transferred to ‘The Haven’ at LG4 of Block K for temporary storage before being transferred to the ‘Bereavement Suite and Mortuary’ on the next day.

For body collection, please go to the Bereavement Suite and Mortuary.

Bereavement Suite and Mortuary
Service	Location	Floor	Enquiry No.
General Enquiry	Block T	1/F	2255 4902
Mortuary Officer	Block T	1/F	2255 4135

Service Hour

Monday to Sunday and Public Holidays	9:00am – 1:00pm and 2:00pm to 5:00pm
No service on Typhoon No. 8 or above and Black Rainstorm Signal

Relatives / Authorized Representatives / Staff of Funeral Parlor are required to make an appointment at least one working day before collecting the body. Please call the Death Documentation Office during office hours.

Service	Location	Floor	Enquiry No.
Death Documentation Office	Block S	2/F	2255 3678

Service Hour

Monday to Friday	9:00am – 1:00pm and 2:00pm to 5:00pm
Saturday	9:00am – 1:00pm
No service on Sunday and Public Holiday, Typhoon No. 8 or above and Black Rainstorm Signal

The hours for body collection are between 9:00am – 12:45pm and 2:00pm – 4:45pm every day. Body collection is based on a 'first-come, first-served' principle, and each session lasts 15 minutes. Late comers are required to wait in the waiting area.

According to the Hospital Authority Body Collection Policy, relatives or authorized representatives must bring the following original documents to the mortuary for body collection. The body will NOT be released if the required original documents are not presented.

For Normal Death Cases:

• Original "Body Collection Form"
• Original "Certificate of Registration of Death" (Form 12)
• Original Hong Kong Identity Document of the deceased
• Original Hong Kong Identity Document of the relative or authorized representative

For Coroner’s Court Cases:

• Original “Body Collection Form”
• Original “Certificate of Order Authorizing Burial / Cremation of Body” (Form 11)
• Original Hong Kong Identity Document of the deceased
• Original Hong Kong Identity Document of the relative or authorized representative

Relatives will be invited to identify the body and confirm the identification information of the wristband attached to the body. Relatives and friends may accompany the viewing of the body to confirm the identity of the deceased.

After the completion of body identification procedure, the body will be released to the licensed funeral parlour who are appointed by relative.

If the person collecting the body is not the one indicated on the “Body Collection Form”, authorization must be presented by completing the authorization part of the “Body Collection Form.

In the event of losing any relevant original documents, the relative must report to the nearby Police Station as soon as possible. The relative or authorized representative must present the “MEMO of the Report of Lost Property” issued by the Police Station during body collection. If the lost documents include the “Body Collection Form”, “Medical Certificate (Cremation)” (Form 2), “Certificate of Order Authorizing Burial / Cremation of Body” (Form 11) and/or “Medical Certificate of the Cause of Death” (Form 18), after reporting the lost document(s) to the Police, the relative must contact the Death Documentation Office for re-issuing such document(s) as soon as possible during office hours.

Relative can view the body in the Bereavement Suite and Mortuary one day after death. Please present the identity document of the deceased during office hours to apply for viewing. Each viewing session is limited to 15 minutes. For appointments, please call the Bereavement Suite and Mortuary during office hours.

Service	Location	Floor	Enquiry No.
Bereavement Suite and Mortuary	Block T	1/F	2255 4902

Service Hour

Monday to Sunday and Public Holidays	9:00am – 1:00pm and 2:00pm to 5:00pm
No service on Typhoon No. 8 or above and Black Rainstorm Signal

The Farewell Room is located on the 1/F, Block T of Queen Mary Hospital. It is free-of-charge and operates on a first-come, first-served basis, with each session lasting 1 hour. Relatives can hold a simple funeral ceremony in this room during office hours before the body is transferred out.

Reservation of Farewell Room is necessary. Please contact Death Document Office.

Reservation for the Farewell Room is necessary. Please contact the Death Document Office. For safety reasons, the number of attending relatives is limited to 30 persons.

Any ignition, joss sticks, or joss paper in hospital area is strictly prohibited.

Service	Location	Floor	Enquiry No.
Death Documentation Office	Block S	2/F	2255 3678

Service Hour

Monday to Friday	9:00am – 1:00pm and 2:00pm to 5:00pm
Saturday	9:00am – 1:00pm
No service on Sunday and Public Holiday, Typhoon No. 8 or above and Black Rainstorm Signal

Body donation to the University of Hong Kong is encouraged for medical education and research after death.

For enquiry, please contact:

HKU Body Donation Program
Contact	Enquiry No.
Department of Anatomy, HKU	3917 6334
Mortuary Officer, Queen Mary Hospital	2255 4135

For organ donation inquiries, relatives can contact ward staff. Relatives who wish to donate organs after death can complete the registration form in the organ donation promotional leaflet or register online via the website below.

Website of Department of Health – Organ Donation: www.organdonation.gov.hk

The body storage capacity of Bereavement Suite and Mortuary is limited. Prolonged storage of bodies in refrigerator with low temperature may adversely affect the appearance of the deceased. It is strongly advised to collect the body as soon as possible.

Possible changes to the body after death:

• Leakage of body fluid and skin peeling
• Body dehydration
• Muscle stiffening and softening due to decomposition
• Body colour change
• Infection

Relatives are advised not to leave any valuables with the deceased, as the hospital will not be responsible for any loss or damage.

Hospital mortuary services are free-of-charge. All hospital employees (including mortuary staff) are prohibited from receiving any money or gifts. They are also not allowed to provide advice on funeral services.