瑪麗醫院

After receiving the call from our staff, please come to the Death Documentation Office during office hours to collect the death documents.

Service	Location	Floor	Enquiry No.
Death Documentation Office	Block S	2/F	2255 3678

Service Hour

Monday to Friday	9:00am – 1:00pm and 2:00pm to 5:00pm
Saturday	9:00am – 1:00pm
No service on Sunday and Public Holiday, Typhoon No. 8 or above and Black Rainstorm Signal

*Please present the following identity documents to Death Documentation Office:

• Original Hong Kong identity document of the deceased
• Original Hong Kong identity document of the relative who will collect the deceased’s body

*For normal death case, Death Documentation Office will normally issue the following documents:

• Medical Certificate of the Cause of Death
• Medical Certificate (Cremation) - if the body is to be cremated
• Body Collection Form

Note:

*Except cases which are Death Reportable to the Coroner’s Court or requested for a clinical post-mortem examination.

Upon the patient passed away, the body will be transferred to ‘The Haven’ at LG4 of Block K for temporary storage before transferring to the ‘Bereavement Suite and Mortuary’ on the next day.

For body collection, please go to Bereavement Suite and Mortuary

Bereavement Suite and Mortuary
Service	Location	Floor	Enquiry No.
General Enquiry	Block T	1/F	2255 4902
Mortuary Officer	Block T	1/F	2255 4135

Service Hour

Monday to Sunday and Public Holidays	9:00am – 1:00pm and 2:00pm to 5:00pm
No service on Typhoon No. 8 or above and Black Rainstorm Signal

Relatives / Authorized Representatives / Staff of Funeral Parlor are required to make an appointment at least one working day before body collection. Please call Death Documentation Office during office hours.

Service	Location	Floor	Enquiry No.
Death Documentation Office	Block S	2/F	2255 3678

Service Hour

Monday to Friday	9:00am – 1:00pm and 2:00pm to 5:00pm
Saturday	9:00am – 1:00pm
No service on Sunday and Public Holiday, Typhoon No. 8 or above and Black Rainstorm Signal

The hours for body collection are between 9;00am – 12:45 pm and 2:00 pm – 4:45 pm every day. Body collection Is based on a “first-call-first-serve” principle, and each session is 15 minutes. Late comers are required to wait in the waiting area.

According to Hospital Authority Body Collection Policy, relatives or authorized representatives should bring the following original documents to the mortuary for body collection. The body will NOT be released of the required original documents are not presented.

For Normal Death Case:

• Original "Body Collection Form"
• Original "Certificate of Registration of Death" (Form 12)
• Original Hong Kong Identity Document of the deceased
• Original Hong Kong Identity Document of the relative or authorized representative

For Coroner’s Court Case:

• Original “Body Collection Form”
• Original “Certificate of Order Authorizing Burial / Cremation of Body” (Form 11)
• Original Hong Kong Identity Document of the deceased
• Original Hong Kong Identity Document of the relative or authorized representative

Relative will be invited to conduct the body identification and confirm the identification information of wristband attached to the body. Relatives/friends can be accompanying during the viewing of body for confirmation of the identity of the deceased.

After the completion of body identification procedure, the body will be released to the licensed funeral parlour who are appointed by relative.

If the person collecting the body is not the one indicated on “Body Collection Form”, an authorization must be presented by completing the authorization part of the “Body Collection Form”.

In case of the loss of any relevant original documents, relative must report to the nearby Police Station as soon as possible. Relative or authorized representative must present the “MEMO of the Report of Lost Property” issued by Police Station during body collection. If the lost documents involve the “Body Collection Form”, “Medical Certificate (Cremation)” (Form 2), “Certificate of Order Authorizing Burial / Cremation of Body” (Form 11) and/or “Medical Certificate of the Cause of Death” (Form 18), after reporting the lost document(s) to the Police, the relative must contact the Death Documentation Office for re-issuing of such document(s) as soon as possible during office hours.

Relative can view the body in the Bereavement Suite and Mortuary one day after death. Please produce the identity document of the deceased during office hour for application. Each session of viewing time is limited to 15 minutes. For appointment, please call Bereavement Suite and Mortuary during office hours.

Service	Location	Floor	Enquiry No.
Bereavement Suite and Mortuary	Block T	1/F	2255 4902

Service Hour

Monday to Sunday and Public Holidays	9:00am – 1:00pm and 2:00pm to 5:00pm
No service on Typhoon No. 8 or above and Black Rainstorm Signal

The Farewell Room is located on the 1/F, Block T of Queen Mary Hospital. It is free-of-charge and operates on a first-come-first-served basis, 1 hour each session. Relative can hold simple funeral ceremony in this room during office hour before transferring out the body.

Reservation of Farewell Room is necessary. Please contact Death Document Office.

For safety reason the number of attending relatives is limited to 30 persons.

Any ignition, joss sticks or joss paper in hospital area is strictly prohibited.

Service	Location	Floor	Enquiry No.
Death Documentation Office	Block S	2/F	2255 3678

Service Hour

Monday to Friday	9:00am – 1:00pm and 2:00pm to 5:00pm
Saturday	9:00am – 1:00pm
No service on Sunday and Public Holiday, Typhoon No. 8 or above and Black Rainstorm Signal

Body donation to the University of Hong Kong is encouraged for medical education and research after death.

For enquiry, please contact:

HKU Body Donation Program
Contact	Enquiry No.
Department of Anatomy, HKU	3917 6334
Mortuary Officer, Queen Mary Hospital	2255 4135

For organ donation issue, relative can contact ward staff. For relatives who wish to donate organs after death can complete the registration form in organ donation promotional leaflet or register online via the below website.

Website of Department of Health – Organ Donation: www.organdonation.gov.hk

The body storage capacity of Bereavement Suite and Mortuary is limited. Prolonged storage of bodies in refrigerator with low temperature may adversely affect the appearance of the deceased. It is strongly advised to collect the body as soon as possible.

Possible body change after death:

• Leakage of body fluid and skin peeling
• Body dehydration
• Muscle stiffening and softening due to decomposition
• Body colour change
• Infection

Relatives are advised not to leave any valuables with the deceased, as the hospital will not be responsible for their loss or damage.

Hospital mortuary services are free-of-charge. All hospital employees (including mortuary staff) are prohibited from receiving any money or gifts. They are also not allowed to advise on funeral services.